Reference

How durianwin Handles Your Account Data

When you open an account and top up via DANA, OVO, or GoPay, you share information with us — and this page explains exactly what we collect, why we keep it, and how you can access or update it.

Account Data ProtectionDANA · OVO · GoPay PrivacyYour Access RightsCookie ControlsData Retention Policy
durianwin How durianwin Handles Your Account Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or delete your personal data, our support team handles these requests around the clock. Reach us through live chat inside your account dashboard, by email, or via our dedicated privacy contact form. We aim to respond to all data requests within one business day.

Live Chat Open the chat icon in your account dashboard any time. Our team handles data access and correction requests directly through this channel — no need to wait for email.
Email Support Send your data request to our support address and include your registered phone number or e-wallet account so we can verify your identity before making any changes.
Privacy Request Form Use the dedicated form in your account settings under Privacy to submit a formal data deletion or data export request. We process these in order of submission.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, and Account Security

We apply SSL encryption across every page of durianwin — from the login screen to the payment flow for DANA, OVO, and GoPay. Your account credentials are hashed and never stored in plain text. Session tokens expire automatically after a period of inactivity, so if you step away from a live casino session or a slots round, your account is not left open on your device.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which sections of the lobby you open most. You can adjust cookie preferences in your browser settings at any time.

Data Retention

Account data is kept for as long as your account is active plus the period required under applicable local law. If you close your account, we remove personally identifiable data from active systems within 30 days.

Third-Party Access

Payment processors DANA, OVO, and GoPay receive only the transaction data they need to complete a transfer. We do not share your game history, device data, or contact details with advertisers.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a request via live chat or email and we will verify your identity before processing any change to your account.

Questions About Your Privacy on durianwin

Below are the data and privacy questions we hear most from people who have accounts with us. If your question is not covered here, our live chat team can walk you through any specific concern about how your information is handled.

We collect your name, email, phone number, and the e-wallet details you register — DANA, OVO, or GoPay. We also log your IP address and device type to protect your account from unauthorised logins.

We share only the transaction data each payment processor needs to complete your deposit or withdrawal. No e-wallet credentials are shared with advertisers, game studios, or any unrelated third party.

Contact us via live chat or email with your registered phone number. We verify your identity first, then send a summary of your account data within one business day.

Yes. Submit a deletion request through live chat, email, or the Privacy Request Form in your account settings. We remove personally identifiable data from active systems within 30 days of confirming your identity.

We use session cookies to keep you logged in and analytics cookies to improve lobby navigation. You can disable non-essential cookies in your browser settings; session cookies are required for your account to function.

We keep records for the period required under applicable local law after account closure, then remove personally identifiable data from active systems. The exact period depends on the regulations in your eligible region.