Reference

What You Agree To When You Use Your durianwin Account

These terms set out your rights and responsibilities when you open an account, make deposits via DANA, OVO, or GoPay, place bets, and contact our support team.

Account eligibility rulesDANA, OVO, GoPay transaction termsWithdrawal & verification stepsAccount suspension conditionsHow to raise a dispute

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How These Terms Apply to Your Account and Transactions

durianwin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every action taken through your account — logging in, depositing funds, placing wagers on slots, live casino tables or sports markets, and withdrawing winnings. When you deposit via DANA, OVO, or GoPay, the transaction falls under both our platform terms and the terms

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of the e-wallet you use; ensure your wallet is registered in your own name before sending funds. Eligibility depends on your location and local law. We do not accept accounts from regions where online gaming is prohibited. You must be of legal age in your jurisdiction,
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and we may ask for identity verification at any stage — particularly before processing a withdrawal. We may update these terms without prior notice. When we do, the revised version takes effect immediately on publication. Continued use of your account after an update constitutes acceptance. If
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you disagree with a change, you may request account closure through our support team. Material changes affecting your withdrawal process or account balance will be communicated via your registered contact details. Durianwin reserves the right to suspend or close accounts that show signs of fraudulent activity,
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rule breaches, or attempts to manipulate game outcomes. Funds held in a suspended account are reviewed on a case-by-case basis in line with verification outcomes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About Your Account Terms

Team online

Live Chat

Open the chat widget in your account dashboard to ask about specific clauses, flag a transaction dispute, or request clarification on eligibility — responses come from our Indonesia support team.

Email Support

Send a detailed query about your account terms, a withdrawal hold, or a verification request to our support address. We respond with a reference number so your case is tracked from start to resolution.

Account Help Centre

Your account area includes a Help section where you can review the current version of these terms, check the status of an open dispute, or submit a formal request to update your registered details.

ACCOUNT CONDUCT

How We Manage Your Data, Security, and Account Conduct

durianwin holds account data only for as long as it is needed to operate your account, process transactions, and meet any legal obligations that apply in eligible regions. You can request a summary of what data we hold on your account by contacting support through the live chat or email channels.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our support team will never ask for it during a chat session.

Data Retention

We retain transaction records — including DANA, OVO, and GoPay deposit logs — for the period required by applicable law in your eligible region. Closed accounts retain minimal data for audit purposes.

Cookies and Session Data

We use session cookies to keep your account logged in and to remember your preferred lobby view. You can clear cookies at any time; doing so will log you out but does not affect your account balance.

Requesting Changes

To update your registered name, phone number, or linked e-wallet details, contact support with a copy of your ID. Changes to wallet details require re-verification before your next withdrawal is processed.

Common Questions About These Terms

If a clause in these terms is unclear or you want to confirm how a specific rule applies to your account, the questions below cover what we hear most from Indonesia accounts.

Yes. Every deposit made via DANA, OVO, or GoPay is subject to these terms. Your e-wallet must be registered in your own name — mismatched wallet names may result in a transaction hold pending verification.

We may update these terms at any time. The updated version takes effect on publication. We will notify you of changes affecting your withdrawal process or account balance through your registered contact details.

Raise a dispute through live chat or email support. Include your account ID, the transaction date, and the relevant amount. We assign a reference number and respond within our standard handling period.

If your account is suspended under these terms, any balance held is reviewed against our verification and fraud checks. Confirmed eligible funds are returned to your linked wallet after the review is complete.

Contact support via live chat or email with your account ID and a data request. We will compile a summary of the personal and transaction data associated with your account and send it to your registered address.

Access depends on local law and is available only where regulations in your region permit online gaming. We recommend checking eligibility in your area before opening or continuing to use your account.

What You Agree To When You Use Your durianwin Account

Reach Us About Your Account Terms

Live Chat

Email Support

Account Help Centre

How We Manage Your Data, Security, and Account Conduct

Account Security

Data Retention

Cookies and Session Data

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to deposits I make through DANA, OVO, or GoPay?

02 Can durianwin change these terms without telling me?

03 How do I dispute a transaction or a decision made under these terms?

04 What happens to my account balance if my account is suspended?

05 How do I request a copy of the data held on my account?

06 Is access to durianwin available in all regions of Indonesia?

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